Shipping and Returns
Shipping
We will do our best to ship out every order within 72 hours of receiving it. We charge flat rates for shipping based on weight and UPS shipping zones.
- For orders from Italy, express shipping starts from €7
- For orders from within the EU, express shipping starts from €10
- For all other orders, express shipping starts from €12
Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer.
Returns
If you are not 100% satisfied with your purchase, you can return the product and we'll refund the full cost of the item minus shipping costs - whether or not the order was eligible for free shipping at the time of purchase.
You can return a product within 14 days of the date of receipt. Any product returned must be in the same condition you received it and in the original packaging.
Certain one-of-a-kind items, such as items from the Souk Finds, cannot be returned or exchanged.
If you would like to make a return, email returns@thalassahome.com and we will facilitate the process.